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2.3 Analyse ways in which the business case for including ergonomic considerations can be built into strategic plans.


2.1 Analyse the characteristics of an effective ergonomics programme that reduces or eliminates the risk of injury.


1.8 Evaluate the role of IT in promoting health and safety.


1.5 Evaluate the ways in which human and organisational factors affect individual performance and safety culture.


1.4 Analyse ways in which a positive culture- promoting campaigns can be developed that deliver an organisation’s health and safety culture objectives.


Unit OHS601: Principles of Occupational Health, Safety and Environmental Management and Regulation


4.4 Analyse ways in which cost-effective recommendations can be made that are capable of improving an Environmental Management System.


3.4 Evaluate the adequacy of an organisation’s health and safety management system for short- and long- term strategic safety planning and development.


1.3 Analyse ways in which health, safety and environmental goals, targets, objectives, plans and procedures can be developed that support occupational health and safety strategic initiatives and meet policy objectives.


1.2 Analyse ways in which weaknesses that may result in inadequate or inefficient risk control of an occupational health and safety system can be identified.


1.1 Evaluate the components and functioning of an occupational health and safety system.


Unit 3: Champion Customer Service


8. carry out any necessary research to enhance or verify the advice and information you are giving


4. The types of developments that are likely to affect customer service and how to analyse the implications for customer service


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