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2. continuously monitor developments in your organisation in order to identify those important to customer service

Apr 18 2023 79.00

1. explain the role of customer service within your organisation’s strategic and business plans

Apr 18 2023 79.00

Unit 2: Follow Organisational Rules, External Regulations and Legislation when Managing Customer Service

Apr 28 2023 79.00

3. use appropriate sources of information about organisational rules, policies and procedures that relate to customer service

Mar 30 2023 89.00

1. Contribute to the development of customer service in your organisation within the organisation’s rules and culture

Mar 30 2023 79.00

The customer service management role and responsibilities in relation to your organisation’s service offer, customer expectations and customer satisfaction

Mar 25 2024 79.00

Unit 1: Show Understanding of Customer Service Management

Mar 30 2023 89.00

Demonstrate how your management responsibilities link with customer service principles

Jun 04 2023 79.00

Exercise customer service management responsibility with consideration for your organisation’s service offer, customer expectations and resources

Jun 07 2024 79.00

Demonstrate understanding of the principles of customer service that influence the way it is managed

May 24 2023 79.00

Occupational Specialism Project – Legal Services Assistant Business, Finance and Employment

May 24 2023 109.00

Performance Outcome 3: Draft legal documents and standard legal communications in Business, Finance and Employment, for review by a supervisor

May 24 2023 109.00

understand the requirements of a range of legal and non-legal forms and complete or partially complete them using precision, accuracy and attention to detail (D1, D2, D3)

May 24 2023 89.00

understand how to accurately search and navigate key online legal sources for both case law (such as BAILII and the UK Supreme Court’s decided cases) and primary and secondary legislation (such as legislation.gov.uk)

May 24 2023 109.00

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